PRIVACY POLICY
Black Sheep Cookie Co. (“Black Sheep Cookie Co.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect when you visit or interact with our website, place an order, contact us, sign up for email communications, participate in our classes or workshops, or otherwise interact with Black Sheep Cookie Co., and how we use that information.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Black Sheep Cookie Co., we may collect information that you voluntarily provide to us, including:
Your name;
Email address;
Telephone number;
Billing and shipping information;
Delivery address;
Order information and purchase history;
Information provided through custom-order or contact forms;
Event or order details you provide when requesting custom cookies;
Information you provide when registering for cookie decorating classes or workshops; and
Any other information you voluntarily provide to us when communicating with Black Sheep Cookie Co.
We may also automatically collect certain technical information when you visit our website, including information about your browser, network, device, IP address, pages you visit, referring pages, clicks, internal links, searches, scrolling activity, and timestamps.
This information may be collected through Squarespace, our website hosting and technology platform, to operate, secure, maintain, and analyze our website.
2. How We Use Your Information
We may use information we collect to:
Respond to questions, inquiries, and customer communications;
Process and manage cookie orders and custom orders;
Arrange local delivery or shipping;
Communicate with you regarding your order;
Send invoices, receipts, order confirmations, and other transactional communications;
Register and communicate with participants in cookie decorating classes and workshops;
Send marketing emails and announcements when you have subscribed or otherwise provided permission where required;
Provide information about new products, holiday presales, markets, classes, workshops, and other Black Sheep Cookie Co. offerings;
Improve our website, products, services, and customer experience;
Understand website traffic and visitor activity;
Maintain the security and functionality of our website;
Administer promotions, collaborations, or other business activities; and
Comply with applicable legal obligations.
3. Website Hosting and Squarespace
This website is hosted and operated using Squarespace.
Squarespace may collect information from visitors to operate the website and its associated services. This may include information about your browser, network, device, pages visited, referring pages, IP address, clicks, internal links, searches, scrolling activity, and timestamps.
Squarespace may process this information to operate, protect, and improve its platform and services.
For additional information about how Squarespace processes personal information, please review Squarespace's privacy policy.
4. Website Forms
When you submit information to Black Sheep Cookie Co. through a webform, contact form, custom-order form, newsletter form, or similar feature on this website, we collect the information requested in the form so that we can respond to your inquiry, process your request, communicate with you, or provide the requested product or service.
Depending on how a particular form is configured, information submitted through the form may be stored through Squarespace or another service connected to that form.
Please do not submit sensitive personal information through our website unless specifically requested and necessary for the service you are seeking.
5. Orders, Payments, and Customer Information
When you place an order or otherwise purchase products or services from Black Sheep Cookie Co., we may collect information necessary to process and fulfill your order.
This may include your name, email address, telephone number, billing information, shipping or delivery address, order details, and payment-related information.
Payment information may be processed through third-party payment processors or payment services used by Black Sheep Cookie Co. Those third parties may collect and process payment information according to their own privacy policies and terms.
Black Sheep Cookie Co. does not need or intend to store your complete payment-card information on its own systems.
6. Invoices and Receipts
When we issue invoices or receipts, we may collect and retain information such as your name, email address, invoice details, order information, and payment history as necessary to process and document transactions.
Electronic invoices and payment processing may be provided through Squarespace or third-party payment providers, depending on the payment method used.
7. Marketing Emails
If you subscribe to Black Sheep Cookie Co.'s email list, we may use your email address to send marketing and promotional communications, including information about cookie releases, holiday presales, custom-order opportunities, markets, classes, workshops, promotions, and other business news.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
Transactional or service-related communications, such as messages concerning an order you have placed, may still be sent when necessary to complete or administer your transaction.
If Squarespace Email Campaigns is used to send our marketing emails, your contact information may be provided to Squarespace for the purpose of sending those communications and managing our relationship with you.
8. Cookies and Similar Technologies
This website uses cookies and similar technologies.
Cookies are small files or pieces of text that are stored on your device when you visit a website. Squarespace uses certain cookies that are necessary for the website to function properly, securely serve the website, and provide requested functionality.
Depending on your settings and the features enabled on this website, analytics and performance cookies may also be used to understand website traffic and activity.
Third-party services connected to this website may also use cookies or similar technologies.
You may be able to manage certain cookie preferences through your browser settings and, where applicable, through the cookie-consent tools provided on this website.
9. Website Analytics
Black Sheep Cookie Co. may use Squarespace's built-in analytics features to understand website traffic and visitor activity.
Analytics information may include information about visitors' browsers, networks, devices, IP addresses, pages visited, referring pages, clicks, searches, scrolling activity, and timestamps.
Analytics information helps us understand how visitors use our website and improve the website and our products and services.
If additional third-party analytics services are added to this website, this Privacy Policy may be updated to reflect those services.
10. Social Media and Third-Party Websites
Black Sheep Cookie Co. maintains social media accounts and may provide links to third-party websites, platforms, and services.
If you click a link to a third-party website or interact with Black Sheep Cookie Co. through a third-party platform, that platform may collect information about you according to its own privacy policy and terms.
Black Sheep Cookie Co. does not control the privacy practices of third-party websites or platforms.
11. Online Content, Brand Collaborations, and Affiliate Links
Black Sheep Cookie Co. may create and publish online videos, vlogs, photographs, social media content, product features, and other promotional content relating to cookies, baking, decorating, and the business.
Our website or online content may contain links to third-party products or services, including affiliate links. If you purchase a product or service through an affiliate link, Black Sheep Cookie Co. may receive a commission or other compensation from the applicable affiliate or brand.
Third-party websites accessed through these links are governed by their own privacy policies and terms.
12. How We Share Information
We may share personal information with service providers and third parties when reasonably necessary to operate our business and provide our products and services.
These may include:
Squarespace, our website hosting and technology provider;
Payment processors and financial service providers;
Shipping and delivery providers;
Email marketing providers;
Scheduling or registration platforms used for classes and workshops;
Business and technology service providers; and
Other third parties when necessary to fulfill an order, provide a requested service, comply with the law, or protect the rights, safety, and property of Black Sheep Cookie Co. and others.
We do not sell your personal information as a product to third parties.
13. Data Retention
We retain personal information for as long as reasonably necessary to provide our products and services, maintain business and transaction records, communicate with customers, comply with legal and accounting obligations, resolve disputes, and enforce our agreements and policies.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
14. Information Security
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the internet or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.
15. Children's Privacy
Our website and services are intended for a general audience and are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to address the information.
16. Your Privacy Choices
You may contact us to request information about the personal information we maintain about you, subject to applicable law.
You may also:
Unsubscribe from marketing emails by using the unsubscribe link provided in those communications;
Contact us to request correction of inaccurate information;
Request deletion of information where applicable; and
Manage certain cookie preferences through available website or browser controls.
Some information may need to be retained when required for legal, accounting, transaction, security, or other legitimate business purposes.
17. Privacy Rights
Depending on where you live and applicable law, you may have additional rights regarding your personal information, including rights to access, correct, delete, or obtain a copy of certain personal information, or to opt out of certain uses of personal information.
If you would like to exercise a privacy right or ask a question about our privacy practices, please contact us using the information below.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, technology, services, or applicable legal requirements.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically for the most current information.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
Black Sheep Cookie Co.
Hiblacksheepcookieco@gmail.com
Blacksheepcookieco.com