Frequently Asked Questions:

 
 

GENERAL QUESTIONS:

 
 

Where are you located?

  • Tampa, Florida. Please note that this is not a retail storefront, but rather a “By Appointment Only” workspace, where we schedule pick ups and decorate your orders.

WHY ARE DECORATED COOKIES SO “EXPENSIVE"?

“If I wasn’t a Cookie Artist myself, I think it would be easy to underestimate the time, skill, and work that goes into handcrafted, custom cookies. I truly appreciate all of those who see value in what I do.”

-Brianna Smith, Owner/Cookie Artist

Here is a peak into the process of all the work that goes into a set of Custom Decorated Cookies:

  • Order Details & Design: Client consultation! This can be a brief or lengthy exchange of collaborating ideas. and whether “a little more pink” means actually more pink. Every order is custom-made specifically for you, so the details matter.

    Then comes the design process, which can easily take 1–2 hours before a single cookie is even baked. I create the color scheme, gather inspiration, sketch designs, create templates for hand-cut designs, choose fonts, work out text layouts, and print any necessary mood boards—all based on the details you provide in your order form.

    Basically, this is the part where your Pinterest board becomes a plan.

  • Mixing Up The Goods: Next we bake! All orders are made from scratch with quality (and costly) ingredients—including butter and homemade Madagascar vanilla. And yes, costly... but shhh, we know it’s taboo to talk about money.

    The dough is mixed, rolled, chilled, cut, and baked—because apparently “just cookies” require several steps.

    Then comes the icing, which can take another 1–2 hours depending on the number of colors and consistencies. Each shade is mixed to match your color scheme, and different design elements require different icing consistencies.

    It’s less “mix some icing” and more “conduct a small-scale color-theory operation.”

  • Now for The Fun Part—The Cookie Chaos: Time to decorate! A custom set can easily take 4–10 hours to decorate, depending on the level of detail. This is my favorite part of the process—and where the Black Sheep magic starts to show.

    I take extra time and care with crisp, clean details, intricate linework, and lettering, working from start (flooding) to finish (piping). The goal? Anti-cookie-cutter cookies with elevated design and meticulous detail—for those allergic to ordinary.

  • Sending the Cookies Off To a Good Home: Last, we package! A beautiful cookie set deserves a proper send-off. I individually heat-seal every cookie in a cellophane bag to help keep it fresh, build custom bakery boxes, add shred to keep everything in tip-top shape during travel, and finish it off with care cards, business cards and stickers.

    Because after spending hours making your cookies look this good, tossing them in a box and calling it a day would be a little rude. Quality packaging takes time and costs money—but it’s part of the experience.

    And the stickers? For your laptop, water bottle, or wherever you feel like casually advertising your favorite cookie company. You're welcome.

 
 

Do you OFFER DELIVERY?

  • Orders over $500 are eligible for delivery for a fee. Fees vary depending on where you are located in Hillsborough County, Pinellas County, or surrounding areas. All other orders are local pickup only in Brandon, FL.

 

DO YOU have an order minimum?

  • Yes, the order minimum is two dozen. If you are interested in smaller cookie sets be sure to follow us on Instagram and join our email list to stay up-to-date on Local Markets, Flash Sales, Giveaways, and Holiday Pre-sales, where we offer opportunities to purchase smaller sets and individual cookies throughout the year.

 

How do i place an order?

  • To place an order please fill out this order form! Once your cookie request has been submitted. We will get back to you within 48 business hours providing you with final details and a pick up/Shipping date. You will be sent an invoice via email that must be paid within 48 hours of being sent or the cookie spot will open back up to be booked by someone else. Please understand that inquiring about a cookie order does not confirm a cookie order. Orders will not be not confirmed until the invoice is paid.

 

How far in advance must i place an order?

  • There is one simple rule: “Better late than never, but never late is better”, as Drake would say.

  • Typically, we recommend that you reach out to us within 3-4 weeks of your event date. This lead time does increase around the holidays. But sometimes we will happen to have last minute availability or are able to accommodate with a Accommodation/Rush Fee, so it never hurts to reach out and ask!

 

What is the cancellation policy?

  • Black Sheep Cookie Co. makes every effort to accommodate customer requests, but because our products are made to order and require several days to complete, we cannot guarantee any order change or cancellation requests. Please contact Black Sheep Cookie Co. immediately if you need to change or cancel an order, and we will try to accommodate you. Due to the nature of our products however, please be aware that our default policy is that all sales are final.

 

COOKIE SPECIFIC QUESTIONS:

 

decorated cookies look good, but do they taste good?

  • In one word, ABSOLUTELY! But lets be real, not everyone enjoys a classic sugar cookie. GASP! Did we really just say the forbidden? That’s because we like to keep it real here at Black Sheep Cookie Co.! Our decorated cookie recipes are all made from scratch and have taken many moons to create. We wanted to offer a wide variety of awesome-sauce flavors alongside our OG Sugar Cookie (which by-the-way, is no average Joe!). We appreciate and recognize the individuality of our clients and understand that one size…. or cookie flavor, doesn’t fit all! Every cookie is made fresh to order with real eggs, real butter, pure extracts, and homemade Madagascar bourbon Vanilla. All the hard work that goes into our decorated cookies shines beautifully from the inside out and it all starts with taste! Check out our menu, we guarantee you will see a flavor that’ll make your heart swoon.

 

How are your cookies packaged?

  • Our Decorated Cookies are heat sealed for freshness up to a week or longer if frozen and are packaged in our beautiful designed bakery boxes.

 

My question still hasn’t been answered!

  • Do you have a question that your’re still needing an answer to? Feel free to contact us here and let us know what’s on your mind. We are here to help!